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Exceptions may apply if the file was never delivered due to a system error, has a material defect vs. the listing, or there was a clear duplicate charge.
Guide
Refund rules and exceptions.
Filvendo listings are digital files. Once payment is complete and a download is provided, change-of-mind refunds are not available.
1. Scope
This guide describes Filvendo’s refund practice for digital downloads. Local consumer law may also apply depending on where you live.
2. Filvendo refund principle
- Products are delivered as digital files, not physical goods.
- When a download link (or equivalent access) is issued after payment, delivery has started and refunds / cooling-off are generally unavailable.
- Completing checkout means you accept this no-refund-after-delivery rule.
3. Exceptions
- Payment succeeded but the file was never delivered (system error)
- Material mismatch vs. the product description
- Clear duplicate / payment error
Change of mind after a working download is provided is not refundable.
4. How to request an exception
Email contact@filvendo.com with your order ID, payment time, and reason. We may confirm with the seller and payment provider before deciding.
5. Seller responsibility
Sellers must understand the digital no-refund rule and may be responsible for disputes caused by false or defective listings.